Privacy Policy

We collect information you provide when you create an account (name, email, business name, trade type), information about your customers and leads (names, phone numbers, email addresses, addresses, service requests), message content, appointment and invoice data, and usage data about how you use TradeReply.

You may upload or enter contact information for your customers, including phone numbers and email addresses. This data is used to send messages, book appointments, and create invoices on your behalf. Each business's data is isolated and is not shared between businesses.

We collect and store phone numbers and SMS message content to provide our messaging services. SMS content may be processed by our AI to draft replies and by our SMS provider (such as ClickSend) to deliver messages. We retain message history for your business use and record-keeping.

We store your account email, name, business profile, and subscription and billing status. Payment card details are handled by our payment provider and are not stored on TradeReply servers.

We collect logs and analytics about your use of the service (features used, message volume, login activity) to operate, secure, and improve the service.

We use your data to provide the TradeReply services, to communicate with you about your account, to process payments, to secure the platform, and to comply with legal obligations. We do not sell your personal information or your customers' personal information to third parties.

SMS consent and opt-out status are recorded per contact. We do not sell or share SMS consent or phone numbers with third parties for their own marketing purposes. Consent to receive SMS is collected directly from the contact (for example, via your lead intake or our opt-in form) and is not a condition of purchasing any goods or services. Recipients may reply STOP to opt out or HELP for assistance at any time. Detailed SMS consent and opt-out terms are available in our SMS Terms.

We use third-party service providers to deliver SMS (ClickSend), process payments, send email, and host infrastructure. These providers process data on our behalf under appropriate agreements and only to provide the contracted services.

We use reasonable administrative, technical, and physical safeguards to protect your data. SMS provider credentials and payment credentials are stored as server-side secrets and are not exposed to the application or end users. No method of transmission or storage is fully secure, however.

We retain your business data for as long as your account is active and as needed to provide the services. You may request deletion of your data, subject to legal or billing record-keeping obligations.

You may access, correct, or request deletion of your personal data, and you may export or delete your business data. To exercise these rights, contact us at the email below.

We use essential cookies and analytics to operate and improve the service. We do not use cookies for third-party advertising.

TradeReply is not intended for use by anyone under 18, and we do not knowingly collect personal information from children.

Questions about this Privacy Policy? Contact us at tradereplyteam@gmail.com.