TradeReply organizes leads, appointments, notifications, activity logs, and support messages for clear client replies across 30 pages in one place.

Help center

Answers first, a person when you need one

Guides for every part of TradeReply, the questions we answer most, and a direct line to the support team at tradereplyteam@gmail.com.

Start here

Setup, in the order that matters.

Try the live demo

See the AI reply before you sign up.

Talk to support

Open a tracked ticket in a minute.

Support guides

Every screen, in order, from signup to your first booked job.

Still stuck? Open a ticket

1Create your account at the sign-up page. Every plan starts with a 7 day free trial and no commitment.
2Open the setup checklist on your dashboard. It walks you through the business profile, messaging and AI preferences in order.
3Add your business name, trade, service area and business hours. Your assistant uses these to decide what to promise a customer.
4Send yourself a test inquiry from the checklist so you can watch a lead move through the dashboard before a real customer texts you.

Questions and answers

Search the answers we give most often.

How one lead moves through TradeReply

Five steps, from the first text to the appointment on your calendar.

Example data

Step 1

A customer sends an inquiry

The text lands on the business's TradeReply number and becomes a new lead immediately.

Example customer

Customer: Hi, my water heater is leaking in the garage. Can someone come look today?

Step 2

TradeReply replies automatically

The assistant answers in the business's voice within seconds, so the lead is never waiting on a callback.

Example automatic reply

TradeReply: Sorry to hear that. Is water pooling near the base of the heater, or is it dripping from the top valve?

Step 3

The AI qualifies the customer

One question at a time, focused on what the trade needs to know before quoting or dispatching.

Example qualifying exchange

Customer: Dripping from the top valve.

TradeReply: Thanks. Is the unit gas or electric, and roughly how old is it?

Customer: Gas, about 8 years.

Step 4

TradeReply helps schedule the estimate

The assistant offers appointment windows, then records the booking on the lead and in Appointments.

Example booking

TradeReply: I can get an estimator out today at 3:00 PM or tomorrow at 9:00 AM. Which works better?

Customer: 3:00 today works.

TradeReply: You're set for 3:00 PM today. We'll text a reminder beforehand.

Step 5

The contractor sees the lead in the dashboard

Lead details, the full conversation and the appointment are in the same place, ready for the visit.

Example lead record

Contact: Example Customer

Service: Water heater leak

Stage: Appointment Scheduled

Source: Inbound SMS

Appointment: Today, 3:00 PM

The names, messages and times above are illustrative example data, not a real customer or a real booking. TradeReply does not publish customer results or performance claims here.

Try the interactive demo yourself →

How TradeReply receives your leads

Everything below is stated exactly as it stands. Nothing is marked connected unless it works today, and the last group lists what we are not able to connect yet.

Connected and working today

Inbound and outbound SMS
Your TradeReply number is managed for you. AI replies, follow ups, reminders and invoice notices all send from it.
AI replies and follow ups
Automatic first response, qualifying questions, and configurable follow up timing.
Lead capture page and embed
A public estimate request page with a shareable link, plus an embeddable form for your own website.
Google Calendar
Each user connects their own Google account in Settings, then Integrations.
Gmail support inbox
New tickets arrive in tradereplyteam@gmail.com with their reference in the subject. Replies sent from Gmail are filed on the same ticket.
Make.com automations
Send events into a Make scenario through a webhook to push data anywhere else you work.
CSV contact import
Bring an existing customer list in from a spreadsheet.
Base44 Payments
Subscription billing and invoice payments, handled on a secure payment page.

Available through another supported method

Website contact forms
Point your form at the lead capture embed, or share the estimate page link. Submissions become leads the AI can text.
Google Business Profile inquiries
Add your capture page link to the profile so inquiries arrive as a lead rather than an untracked email.
Facebook and Instagram messages
Use the same capture link in your profile and post replies. There is no direct message import today.

Not built yet

Google Local Services Ads
No direct lead sync today.
Thumbtack
No direct lead sync today.
Angi
No direct lead sync today.
Yelp
No direct lead sync today.
Meta / Facebook lead ads
No direct lead form sync today.

Looking for something that is not on this list? Ask support before you count on it. We will tell you whether it works today or point you to the closest supported route.

Official support

tradereplyteam@gmail.com

Monday to Friday, 9:00 AM to 6:00 PM ET. A real person answers every request. Urgent service interruptions are looked at first.

Already a customer?

Signed-in businesses see their own tickets, with the full conversation and status, on the Help & Support page inside the app.

Open in-app support

What the AI assistant can and cannot do

It answers questions about plans, setup, integrations and how the AI behaves. It cannot issue refunds, cancel a subscription, change a plan or touch an account. Those always go to a person.