AI Software for Plumbing Businesses
Triage the leak, keep the day's calls straight, and get the invoice out while the details are still fresh.
A plumbing inquiry is a triage problem. Water where it should not be, no hot water, a drain that has stopped moving — each one needs a different response and a different urgency, and the business that answers first usually gets the visit.
TradeReply replies immediately, asks the question that separates an emergency from a routine call, and keeps the answer on a record that follows the job through scheduling, a quote, the work itself and the invoice.
Four calls a plumbing office knows
From the 6 AM burst pipe to the invoice that goes out the same day.
Burst pipe at 6 AM
The message arrives before anyone is at the desk. TradeReply asks whether the water is shut off, offers the earliest window, and marks the inquiry urgent so it leads the morning.
A quote for a water heater
Replacement options are quoted with the unit, fittings and labour as separate lines. The homeowner approves on a secure page, and the approved quote becomes the job.
Recurring commercial work
A property manager's scheduled inspections live on a maintenance plan, so visits are booked and invoiced without renegotiating the arrangement every month.
The invoice before the next call
The technician records the work and the customer signs on site, and the office invoices from the job while the details are still accurate.
What Plumbing businesses use TradeReply for
Every capability below is part of the same workspace, not an add-on.
Severity triage
The assistant asks the shut-off and severity questions your office would ask, then sets urgency on the record.
Windows by crew
Visits carry a duration, the service address and the plumber assigned, with a reminder sent before arrival.
Quotes with parts and labour
Itemised estimates with a price book behind repeat parts, markup applied once, and approval with a typed signature.
Job documentation
Photos, a completion checklist and the customer's signature sit on the job record rather than in a text thread.
Invoices and payment requests
Invoice from the job, send a request through your own processor, and record cash, cheque or transfer payments so balances stay true.
Service agreements
Maintenance plans track recurring inspections with a next visit date, so agreement customers are not forgotten between seasons.
Start free, then choose the plan that fits the plumbing you run.
Every plan starts with a 7-day free trial and can be cancelled from your account. Compare what each plan includes before you commit.
Plumbing questions
Will it handle messages after hours?
Yes. It replies in seconds and offers only the windows you have set, so nothing is promised that your team cannot cover.
Can it quote from my price list?
A price book holds your recurring parts and prices, so an estimate starts from known numbers instead of a blank line.
Do customers need an account to approve a quote?
No. The estimate link opens a secure page where they review the lines and approve or decline with a typed signature.
Can I record cash and cheque payments?
You record cash, cheque, transfer or card payments against the invoice, and the remaining balance updates from those records.